Pathao has once again topped the list of national and international e-commerce companies operating in the country in terms of consumer grievance redressal rates.
Pathao has a 99.25% grievance redressal rate. This information has come up in a recent report published by the Department of National Consumer Protection, a government organization.
According to the Department of Consumer Affairs, between July 1, 2017 and August 31, 2021, consumers filed a total of 19,304 complaints against 21 national and international e-commerce companies. Of these, 12257 complaints have been settled by the companies mentioned, the overall percentage of complaint settlement is 63.49%, a press release said.
During the above period, the number of customer complaints regarding the services of Pathao Limited was 267 out of which the company has settled 265 complaints.
Fahim Ahmed, President -Pathao said “Pathao is committed to building Bangladesh’s digital ecosystem through our relentless focus on delivering best-in-class customer satisfaction and user experience.”
