Ahead of World Autism Awareness Day Emirates rolled out specialised training to more than 24,000 global cabin crew and ground staff on hidden disabilities. The airline collaborated with Dubai Airport on a useful travel planner and autism friendly route; more seamless pre-boarding experience among others.
More than 24,000 cabin crew and ground staff globally have completed Emirates ‘Introduction to Autism and Hidden Disabilities’ training. The online course was first launched in 2022 and covers a range of topics including recognising autism, practical tips on how to assist passengers with hidden disabilities, responding with empathy, and information on the official support systems to help passengers in the airport.
The airline has collaborated with Dubai International Airport on a comprehensive pre-travel planning tool for passengers with hidden disabilities. The Autism Friendly Guide to Dubai International Airport provides a step-by-step explanation and images of every part of the journey through the airport to boarding, and details what services are available.
Autism Friendly Route through Dubai International Airport which ensures that People of Determination( POD) can move through the airport with a dedicated route, priority boarding or board last if preferred, in-flight experience based on special needs etc.
People of Determination can take the help of specially trained Emirates staff with Hidden Disabilities Sunflower pins. The Hidden Disabilities Sunflower is a globally recognised symbol for hidden disabilities. Hidden Disabilities Sunflower Lanyard can also be collected and worn for getting help.
Emirates is constantly collaborating with multiple stakeholders including Dubai Airports, General Directorate of Residency and Foreigners Affairs, Dubai Customs, Dubai Police, Dubai Autism Centre and Dubai Economy and Tourism to improve the travel experience for passengers with hidden disabilities.
