Banglalink has launched its AI-powered customer experience chatbot. Available now on the MyBL Super App and RYZE app, this unique chatbot is set to redefine customer experience by delivering instant solutions with a human-like conversational experience. The GenAI engine, co-created by Google and Banglalink, leverages advanced natural language processing capabilities, enabling it to assist customers seamlessly in English, Bangla, and a hybrid of both languages. From balance inquiries to package purchases, the chatbot empowers users with prompt self-service options, enhancing the overall customer experience. Launched recently, the chatbot is further streamlining cross-platform support across RYZE and MyBL SuperApp. Customers with all sorts of queries can hence download MyBL and RYZE on their smartphones and utilize the quick and on-point response by AI to find their perfect solutions immediately.
