BRAC Bank has introduced an automated system for the first time in Bangladesh where the customers can confirm clearing cheque through Interactive Voice Response (IVR), a press release said Friday.
This will make clearing cheque confirmation easy, fast and hassle-free with just a tap on the mobile phone providing a delightful customer experience.
Cheques over Tk 1 lakh or above for corporate and proprietorship accountholders and Tk 5 lakh or above for individual accountholders can now avail the smart facility.
Under the process introduced first in October 2021, the customers will receive an automated voice call from 09611916221 in his/her registered mobile number, which will read out details of the cheque like amount, date, etc. The customers will have to press 1 for positive confirmation, 2 for cancellation, 3 for replaying the information and 4 for transferring to the Call Centre agent.
A regulatory requirement, Positive Pay is a process to ensure the security of the clearing cheque and do away with any risk of fraudulence. It is a measure undertaken to protect the interests of the customers. As a custodian of customers’ deposits, banks are liable to protect the assets as a trusted partner.
The bank’s DMD & COO Md Sabbir Hossain said, “We think this automated system will be user friendly, time-saving and at the same time, secured.”
Besides IVR, the bank’s customers can also avail Call Centre, branch, email and automated SMS for Positive Pay confirmation.
