Evaly, the country’s top e-commerce platform, has started the refund process for customers who have lodged complaints with the Directorate of National Consumer Rights Protection (DNCRP).
On February 4, checks of Tk 15 lakh were handed over to 150 customers in Director General AHM Shafiquzzaman’s meeting room. At that time, Director (Operation & Laboratory) Fakir Muhammad Munawar Hossain, Deputy Director (Complaint Subdivision) Md Masum Arefin, General Secretary of the Consumers Association of Bangladesh (CAB) Advocate Humayun Kabir Bhuiyan, and Chief Executive Officer (CEO) of Evaly, Mohammad Rassel, were present.
After resuming business operations, Evaly has officially started handling complaints about consumer rights as per their promise. Before settling these complaints, there were 6,596 consumer rights complaints against Evaly. On Sunday, the company paid Tk 15 lakh against the settlement of 150 complaints.
AHM Safikuzzaman, director general of the Directorate of National Consumers’ Rights Protection, said there is no opportunity for the buyer to be cheated. Returning the money due by the customer is possible if the business is conducted properly. Regarding the return of the customer’s money, Evaly’s Chief Executive Officer (CEO), Mohammad Rassel, said we have started settling the consumer rights complaints as per our promise.
A certain number of complaints will be settled every month out of the business profit share. How we are doing business will make it possible for everyone to pay quickly. Not just those who complained; everyone will get their money back. We will talk to the E-Commerce Association of Bangladesh (E-CAB), the Ministry of Commerce, and the Directorate of Consumer Rights Protection and announce soon to refund everyone’s money.
