Keeping up with the steadfast promise to enhance customer experience, Grameenphone has been tirelessly working to improve the GP network experience and set to compensate with GP-GP Talk-time in case of any dropped calls from the very first call from tonight (12 AM, September 29).
Previously, GP used to compensate for the third dropped call of the day, reads a press release.
This offering shall comply with the latest BTRC directive for all mobile network operators regarding customer call drops and compensations.
Although BTRC set the deadline on October 1, Grameenphone has decided to implement the reimbursement immediately.
For the first and second call drop, 30 secs, and from the third to the seventh call drop, 40 secs talk-times will be returned to the customers.
The compensated talk times will come with a validity of 15 days and can be used on the GP-GP network.
Customers shall be notified of the compensations they accumulated via SMS within 24 hours of each call drop.
Regarding this, Mohammad Sajjad Hasib, CMO of Grameenphone said: “Grameenphone has been thriving to improve the experience and deployed 85% of spectrum acquired in 2021 auction along with the expansion of 4G network across the country with the highest number of towers to strengthen 4G internet experience.
And this has indeed been reflected in our customer experiences, as BTRC mentioned that the rate of call-drops had come down to 0.55% in a benchmark of 2%, as of May 2022, set by the telecom regulator. We are working hard to reduce this number further, and meanwhile providing due compensations to our customers as well, so that they receive complete value for the money they spend”.
