Haier launches global customer care system

Haier, the Global NO.1 Appliance Brand has introduced “Haier Group Global Leading Digital Service System Global Customer Care (GCC) “platform in Bangladesh. The “Launching Ceremony” held at Haier Bangladesh Corporate Office, Gulshan Avenue, Dhaka- 1212 on 17^th of April. GCC is Haier Group’s overseas most advanced global intelligent interactive service platform, which is Global leading digitalized system. After the GCC launch, Haier customers can easily get services through multiple channels, such as phone, email, and social media. Haier Service team will also provide much more efficient and responsive services through better technical support and training platforms for on-site service technicians, enabling technicians to serve Haier customers much more quickly/efficiently and professionally. The GCC system will also make the whole service process more transparent and visible, customers can track the whole process of complaints and get updates in real time until satisfaction.