Hongkong and Shanghai Banking Corporation Limited Bangladesh recently celebrated the International Customer Service Week (ICSW) 2021. Focusing on the global theme ‘The Power of Service’, various initiatives were organised for customers and employees at HSBC branches and in the digital platforms.
During this week, HSBC also organised a webinar on ‘The Power of Service’ where industry leaders and HSBC seniors shared their knowledge and experice with HSBC customers and collegaues. Mohammad Faizur Rahman, Managing Director & Chief Executive Officer, United Hospitals Limited and Khondoker Andalib Hasan, Operations Director, Foodpanda Bangladesh also spoke on the occasion on customers’ needs in this Covid-19 era and how digitalisation in customer service can bring the ultimate positive difference in customers’ lives, a press release said.
Md Mahbub ur Rahman, Chief Executive Officer, HSBC Bangladesh added “Our customers are at the center of everything that we do. We take this as our utmost privilege to be of service to them. We strive to provide our best to open up the world of opportunities for our customers specially through our unrivaled international connectivity.”
Ahmed Saiful Islam, Head of Wealth & Personal Banking, HSBC Bangladesh said “Building a strong customer centric culture in HSBC is essential for us to be able to build the world class banking and personal banking products, services and experiences that our customers need. Making sure our customers receive the best experience from our services is truly what HSBC is all about.”
