Mercantile Bank Limited organized a virtual training on ‘Dynamics of Customer Service in Line with e-KYC and Risk Grading’ recently, a press release said.
Respective desk officials from 92 branches across the country participated at the virtual program inaugurated by Md. Quamrul Islam Chowdhury, Managing Director & CEO of the bank.
The virtual training was conducted by the faculties of the bank’s Training Institute and official from Anti Money Laundering Department of the Bank. Javed Tariq, Principal of MBTI moderated the program.
In his address Mr. Chowdhury advised participating officers to fully adhere with the e-KYC guidelines and its implementation procedures. He also emphasized on the importance of customer service.
